Time Warner Cable Customer Records Exposed

Around 4 million Time Warner personal records exposed in data leak

A researcher for Kromtech discovered records for more than four million customers of Charter division Time Warner Cable and other companies' data that the research firm says Broadsoft stored on Amazon.com Inc.'s cloud service.

CCTV footage, which was presumably of BroadSoft's workers in Bengaluru, (India), where the breach is believed to have originated, was also discovered on the Amazon bucket. Two Amazon S3 buckets were eventually found and linked to BroadSoft, a global communications company that partners with service providers, including AT&T and TWC.

The leaked records records do not represent individual customers, meaning that fewer than 4 millions customers' personal information was revealed.

"We see more and more examples of how bad actors use leaked or hacked data for a range of crimes or other unethical purposes."
Some of the exposed details include financial transaction information, email addresses, and usernames.

The records, which stemmed from the MyTWC mobile app, date as far back as November 2010 - years before Charter bought TWC.

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The repositories also included internal company records, including SQL database dumps, internal emails and code containing the credentials for accessing external systems and access logs.

The files - more than 600 gigabytes in size containing sensitive information such as transaction ID, user names, Mac addresses, serial numbers, account numbers - were discovered on August 24 without a password by researchers of MacKeeper developer Kromtech.

More than 600 gigabytes of files left unsecured on an Amazon server by third-party communications company BroadSoft were leaked last month.

Charter Communications, which purchased Time Warner Cable renaming it Spectrum, acknowledged last Friday that it discovered a data breach that made the private information of some of its customers available to outsiders. Both BroadSoft and Charter say they're investigating and will take extra steps to address the situation if necessary.

"We continue to work closely with our customers to ensure the privacy of their data and to assure them that their information and that of their end-users is secure", it added. To be on the safe side, though, Charter is recommending that MyTWC owners change their user names and passwords. "We apologize for the frustration and anxiety this causes, and will communicate directly to customers if their information was involved in this incident".

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